Based in Chicago,The Jane Group specializes in crisis management and crisis communications, working exclusively with independent international schools around the globe. The firm understands the complexities of crisis management at international schools, including the different types of international schools from embassy to single ownership. We help schools respond to an existing crisis as well as prepare in advance for a potential crisis.
A crisis creates the ultimate test of the school and its administrative team. When a crisis hits, conventional management practices can be inadequate to maintain the school community’s trust and confidence. In any crisis, time is the enemy and it is precisely this time pressure that can overwhelm decision-making.
We know that the realities of crisis management are constantly changing and evolving. We help schools understand the changing dynamics. With social media, today’s crisis news moves faster than ever before. A crisis can be tweeted in 140 characters. School leadership must be visible, do more, and do it faster. Authentic communication and maintaining trust and credibility with constituents mean everything.
The Jane Group offers a wide range of services from a single session of consultation to ongoing and on-site support; we are also available by Skype or Zoom. We provide faculty, school leadership and board training on crisis communications, tailored to your specific needs. Our presentations can cover a wide range of communications issues including child protection, sudden change in school leadership, student-on-student assault, controversies related to governance matters, and more. Jane and Jim Hulbert, firm principals, are frequent presenters at NESA, EARCOS, ISS, and ECIS and are affiliated members of CIS. We have also contributed services to the International Task Force on Child Protection.
Alice Smith School (Malaysia)
American School of New Dehli (India)
The American School in London (United Kingdom)
Canadian International School (Hong Kong)
Gyeongnam International Foreign School (South Korea)
International School of Amsterdam (Netherlands)
International School of Kuala Lumpur (Malaysia)
International School Services
Karachi American School (Pakistan)
Lincoln School (Nepal)
Seoul Foreign School (Korea)
St. Mary's International School (Japan)
Waldorf School of Toronto (Canada)
Walworth Barbour American International School (Israel)
Yangon International School (Myanmar)
Yokohama International School (Japan)
If you want to help school administrators understand the critical importance of ‘messaging’ and the basics of communicating with their various publics, Jane Hulbert is the person to contact. Her extensive experience and engaging style make her an outstanding presenter.
David Chonacki, Exectuive Director, Near East South Asia Council of Overseas Schools, Greece
Seoul Foreign School is thankful for the relationship it has established with both Jim and Jane from The Jane Group. From time to time schools need well thought out advice and training that is from experts who are willing to listen, invest time and ask a lot of questions to better understand both the nature of the issues and also the relevance of the advice given. The personal approach, flexibility, and experience has led to positive consulting and training experiences for SFS. My experience with Jim Hulbert on-site at SFS has been excellent.
Stuart Kent, High School Principal, Seoul Foreign School, South Korea
Jim Hulbert (The Jane Group) was a lifesaver, in a very sensitive and complicated series of events for our school. After I had attended their excellent crisis workshop I put their names on file hoping I would never have to use their expertise. When I did need their advice, Jim's response was immediate, and his training was very thorough. He tended to details beyond the scope of the school's preparations. Jim came to Pakistan, provided workshops for board, parents, teachers, and staff. He served as our guide and mentor to lead us through a volatile and impossible time.
Peter L. Pelosi, Ph.D., Head of School, Karachi American School, Pakistan